Thistle Piccadilly

We had to ask for enough towels for three people and the shower was out of shower gel (discovered while in the shower). We also had to ask for nose tissues. These requests were handled quickly upon calling the front desk. Other than that, our stay at Thistle was great. Very nice staff!

A nice hotel in an excellent location. Easy access via Piccadilly line from Heathrow airport. Easy walk to Buckingham palace, Houses of Parliament, regent street and China town. Many other attractions like London eye and St Paul’s cathedral are relatively close by.

For the price of the accommodation and the fact it’s a 4 star hotel, the sofa bed mattress is horrific, It’s extremely thin and not comfortable at all. Not something someone can sleep on for several nights let alone one night. Due to this, We ended up having to get a second room. Extremely unfortunate and a last minute expensive expense. The shower head(s), the big shower head, nearly all the holes were blocked with lime scale so water could not get through and the small head on the hose, had a lot of leaks so water was going everywhere, this hose had to be hand held, as it was attached to the wall at chest height(i’m only 5,6). There is also no Hotel resident bar, again for a 4 star hotel,it was a pity to not have available. Minor detail, but if someone didn’t want a loud bar with hustle and bustle, and wanted a nice quiet drink at the end of the day/evening, it was missed. The location is smack centre, its prime location, you are so close to so many fantastic destinations and easy access to the underground. The staff are super friendly and helpful, and the hotel was spotlessly clean.

Breakfast was really good. Location was the best of any place I've ever stayed in London. I loved that they had room doors that closed slowly on their own. We didn't hear doors slamming all of the time like they do at other hotels. The staff who cleaned the room were exceptional.

The location is excellent, right beside Leicester Square, within walking distance of the West End, Covent Garden and Chinatown. It's also about 5 minutes walk to either Leicester Square or Piccadilly tube stations to connect to other tourist sites in London. Although only breakfast is served, it is easy to order food delivery. The hotel is innovative in helping to promote a green environment by providing a voucher to Costa Coffee for those who do not require daily housekeeping.